FAQ
Lumina Lifestyle - Frequently Asked Questions (FAQs) Shipping & Delivery Q: What are your shipping rates within Australia? A: We offer free shipping on all orders within Australia, with no minimum purchase required. Q: How long does delivery take? A: Standard shipping typically takes 2-7 business days. Please note that delivery times may vary depending on your location and any potential carrier delays. Q: Do you offer international shipping? A: Currently, we only ship within Australia. We are working on expanding our shipping options in the near future. Orders & Payments Q: What payment methods do you accept? A: We accept payments via Stripe and PayPal, allowing you to use all major credit cards, including Visa, MasterCard, and American Express. Q: How can I track my order? A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status. Q: Can I change or cancel my order after it has been placed? A: If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request. Once the order is shipped, we cannot make changes or cancellations. Returns & Exchanges Q: What is your return policy? A: We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be in their original condition and packaging. Q: How do I return an item? A: To return an item, please contact our customer service team with your order number and reason for return. We will provide you with a return address and instructions on how to proceed. Q: Do you offer exchanges? A: Yes, we offer exchanges for items that are defective or damaged upon arrival. Please contact us within 7 days of receiving your item to arrange an exchange. Products & Services Q: What kind of products do you offer? A: Lumina Lifestyle offers a range of innovative biohacking devices, wellness solutions, and problem-solving tools designed to enhance your health, live smarter, and make life easier. Q: Are your products safe to use? A: Yes, all our products are carefully selected and tested to ensure they meet high safety and quality standards. Please follow the usage instructions provided with each product. Q: Do you offer any warranties on your products? A: Yes, we offer a one-year warranty on all our products against manufacturing defects. If you encounter any issues, please contact us for assistance. General Questions Q: How can I contact customer support? A: You can reach our customer support team via email at [email protected] or through our contact form on the website. We aim to respond within 24 hours. Q: How can I stay updated on new products and promotions? A: Subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and health tips. You can sign up at the bottom of our homepage. Q: Do you have a physical store? A: Currently, we operate exclusively online. This allows us to offer a wider range of products and convenient shopping from the comfort of your home. Additional Questions? If you have any other questions or need further assistance, please don’t hesitate to contact us. We are here to help!
